Privacy Policy

This document (“Privacy Policy”) is an electronic record in accordance with:

(i) the Information Technology Act, 2000;

(ii) the rules framed thereunder as applicable; and

(iii) the amended provisions related to electronic records in various statutes as amended by the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy is published in compliance with applicable provisions of the Information Technology Act, 2000 and associated rules, which mandate the publication of rules and regulations, privacy policy, and terms of use for access or usage of our website www.drchex.com (“Platform”).

The Platform is owned, operated, and maintained by MISV LIMITED, a public limited company incorporated under the provisions of the Companies Act, 2013, and having its registered office at [Insert Your Registered Office Address Here] (“Company”, “we”, “our”, or “us”).

We understand that you care about how your information is used and shared. This Privacy Policy explains:

(i) What information we collect from you,

(ii) How we use that information,

(iii) How your information is shared with others,

(iv) How we protect your information, and

(v) How you can manage the collection, correction, or deletion of your information.

By using the Platform, you consent to the terms of this Privacy Policy and our Terms of Use. If you do not agree, please discontinue use of our Platform.

This Privacy Policy does not apply to information collected offline or via third-party services linked from our Platform. These services are governed by their own privacy and cookie policies. Please review those separately.

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User-Provided Information

We may collect and process the following data:

•Information you provide by completing forms on the Platform, including name, email address, phone number, and other contact details, especially when registering or updating account settings.

•Demographic information such as date of birth and location (if voluntarily shared).

•Correspondence you send us, including when you contact customer support or report a problem.

•Transaction details, including billing address and payment information (e.g., credit/debit card numbers and expiration dates).

•Messages or feedback posted by you in forums, chat rooms, or voice commands used on the Platform. These may be retained for dispute resolution, troubleshooting, or customer support.

When you visit our Platform, we may send cookies (small text files) to your device to help identify your browser and improve your user experience. These cookies may be:

•Session cookies, which are temporary and disappear when you close your browser.

•Persistent cookies, which remain until you delete them manually or they expire.

You may choose to disable cookies via your browser settings. However, doing so may limit functionality of the Platform.

We may collect device-related data, including:

•Operating system, browser type, software/hardware version, device IDs, and plugins.

•Signal strength and network information.

•Operations and activities on your device that help distinguish between bots and real users.

Our servers may automatically record certain data sent by your browser, such as:

•IP address, web request, browser type, landing and exit pages, number of clicks, domain names, pages viewed, etc.

We may use clear gifs (also known as web beacons) to anonymously track usage patterns and monitor which emails are opened. This helps us analyze campaign effectiveness and improve the Platform.

Our third-party partners who support our services (e.g., hosting, analytics, marketing) may collect and process your data. Each of these partners is required to act in accordance with data protection laws. Please refer to their individual privacy policies for more information.

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We use your data to:

•Operate and maintain the Platform;

•Provide you access to services and features;

•Improve your experience through personalization;

•Process payments and transactions;

•Respond to customer queries or complaints;

•Send relevant notifications, updates, newsletters, promotional offers (via SMS, email, or other channels, based on your preferences);

•Track and analyze usage trends, effectiveness of services, and user activity on the Platform.

You may opt out of promotional messages by contacting our support team or using the “unsubscribe” link in emails. However, you will still receive critical service-related communications.

We retain data only as long as necessary to provide services, or until your account is deleted. Certain legal or regulatory requirements may necessitate longer retention.

If you invite others to join the Platform, we may use that information to send invitations and track the effectiveness of the referral process.

We reserve the right to moderate and remove any content you post, especially if it violates legal provisions or our Terms of Use.

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Personally Identifiable Information

We do not rent, sell, or trade your personal information, except:

•With service providers, vendors, or consultants who help us operate the Platform and are bound to confidentiality.

•With business partners, in case of mergers, acquisitions, or asset sales. You will be notified if such changes occur.

•With law enforcement or regulatory authorities when required to comply with legal obligations.

•With analytics and measurement service providers, for anonymized or aggregated data reporting.

Non-Personally Identifiable Information

We may share anonymized or aggregated data (e.g., usage trends, clickstream data) with third parties for research, analysis, or service improvement purposes.

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We implement industry-standard physical, technical, and managerial safeguards to protect your personal data, in compliance with Section 8 of the SPDI Rules. These include:

•Password protection,

•Encryption,

•Controlled access to systems.

Despite these efforts, no security method is 100% secure. We cannot guarantee absolute protection from breaches. You are responsible for safeguarding your password and access credentials.

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In the unlikely event of a data breach affecting your personal information, we will notify you in accordance with legal requirements and our internal response protocols.

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You have the right to:

•Access and correct your personal information;

•Delete or deactivate your account;

•Opt out of promotional communication;

•Request data portability (where applicable).

Please contact our support team at [Insert Contact Email] for such requests.

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We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the revised “Effective Date” at the bottom. Continued use of the Platform after updates constitutes acceptance of the revised policy.