At Dr Chex, we are committed to delivering wholesome, high-quality products to your doorstep with care and efficiency. Here’s everything you need to know about our shipping process:

Delivery Coverage

We currently offer shipping only within India. Our delivery network is growing steadily, and we’re working hard to reach more pin codes across the country.

If your location is not yet serviceable, you won’t be able to complete your order at checkout. We encourage you to check back periodically as we continue to expand our coverage.

Order Processing & Dispatch

• Once your order is successfully placed and payment is confirmed:
• We aim to process and dispatch your order within 2–3 working days.
• You will receive a shipping confirmation email/SMS with tracking details as soon as your order is dispatched.

Delivery Timeline

• After dispatch:
• Delivery typically takes up to 10 days, depending on your location.
• In rare cases, delivery might take 15–30 days due to unavoidable circumstances such as regional restrictions, courier delays, or extreme weather.

Delays & Refunds

If we are unable to deliver your order within 30 business days from the date of dispatch:

• You will be notified about the delay via email or phone.
• You will receive either:
• A full refund (for prepaid orders), or
• A Dr Chex store coupon equal to your order value, which can be redeemed for future purchases.

Partial Shipments

To ensure you receive available items as soon as possible, your order may be shipped in multiple consignments depending on product availability. Each shipment will include a valid GST-compliant invoice as per Indian tax regulations.

Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned at checkout before you confirm payment.
• Free shipping promotions, if available, will be applied automatically based on order value or promotional codes.